Decorated items are not refundable for any reason. Product availability is subject to change. Please note purchases will appear on credit card statements as billing to Cardwell Printing and may not charge on the exact date of the order placed. Due to continued interruptions of supply chain operations due to Covid-19 we are experiencing shortages and backorders on some items. We are doing our best to keep a check on current inventories, should an item ordered be on backorder a customer representative will reach out to you. Colors shown are approximate and may vary by monitor. Due to the different product images and image sizes provided by our suppliers, decoration sizes and placements displayed on products are for reference only.